Archive for December, 2012

ASUS does not stand behind their products!

On August 11, 2011, I purchased the ASUS NX90JQ from B & H Photo in New York.  The first day of ownership, I plugged in the HDMI cable from the Laptop to the T.V. and my computer died.  Not blue screen of death “died” but “Dead as a door nail” and won’t power up again.  I called B & H Photo and they sent me a replacement three days later.  After receiving my new laptop I immediately plugged in the HDMI cable and all was well.  About a month later I tried to do a Windows Live Messenger session with my sister in Michigan and discovered the built in Cam and the microphone didn’t work.  I called ASUS and they told me to send it to their service center for repair.  Three weeks later I got it back and decided to connect the cable wire from the T.V. to the T.V. Tuner card and it didn’t work.  I called ASUS and the told me to send it to their service center again.  Three weeks later I got it back.  They wiped the hard drive so I had to connect my external hard drive to the laptop and move my files back.  When I plugged my USB 3.0 external hard drive to the 3.0 USB port it died again.  I called ASUS and they said to send it to their service center for repair.  Three weeks later I got it back and decided to do everything I mentioned previously in this article and everything worked.  Then one day I got a low battery warning so I plugged it into an outlet and it died again.  I called ASUS and sent it into the repair center AGAIN!  Three weeks later I got the laptop back only to find the speakers hanging from it, the keyboard didn’t work and the technician scratched correction gouged the polished aluminum case with his tools.  I sent it back and they replaced the lid and fixed the keyboard.  Just last week I received the low batter warning again so I shut it down completely, plugged in the power cord and tried to start it up.  It wouldn’t come back on.  I called ASUS and they sent me a RMA so I could pack it up and send it off to their repair facility.  One week later I got it back, plugged in my 3.0 USB Thumb drive into the USB 3.0 slot and once again, twenty four hours after receiving it form it’s latest repair it’s dead again.  I called corporate headquarters in California and they will not refund my money.  Today I filed a complaint with the Massachusetts Attorney General and the BBB for full refund.  I tried the philosophy “You get a lot further with honey than vinegar” and that got me nowhere.  Break out the fish and chips ’cause here comes the vinegar!

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